Enjoy COMPLIMENTARY SHIPPING for orders $150 or above!
FAQS
At Idlekind, we believe that every interaction with our customers should be as enriching and delightful as the experience of relaxation itself. Our Frequently Asked Questions (FAQs) section serves as a curated repository of knowledge, crafted to anticipate and address the queries of our esteemed patrons. Designed with the same attention to detail that defines our products, our FAQs aspire to provide clarity and insight into every aspect of the Idlekind experience, ensuring that each interaction is imbued with a sense of luxury and elegance. Whether seeking guidance on candle care rituals or looking for common answers, our FAQs stand as a testament to our commitment to excellence and our dedication to fostering a seamless and fulfilling journey for every Idlekind enthusiast.
CANDLES
All Idlekind candles are vegan. Our commitment lies in utilizing ingredients with a well-established reputation for safety, effectiveness, and sustainability.
All Idlekind candles are hand-poured with a meticulously chosen blend of natural and mineral waxes. Our wax choice allows for an exquisite candle-burning experience that prolongs burn time and promotes aromaticity.
All Idlekind candles are made with clean fragrances that are free of parabens, phthalates, carcinogens, mutagens, and toxins including reproductive toxins. Our fragrances surpass the standards of the International Fragrance Association (IFRA) and the Research Institute for Fragrance Materials (RIFM) – both leaders of fragrance development standards.
All Idlekind candles are made with cotton wicks that are free of lead and zinc.
When burned properly our candles have an estimated burn time of 55+ hours.
For best performance, we recommend trimming your candle wicks prior to burning. Candle wicks should be ¼” during the first burn and trimmed to ¼” prior to further burning.
In addition to maintaining candle wick length, it is important to keep your candle on a flat surface. Never exceed a depth of 0.5” of liquid wax on the top of your candle.
SHIPPING + RETURNS
At this time, we accept returns on products within 14 days of delivery. For a product to be eligible for return it must be in its new, unused condition - including the product and its gift box. Eligible items may be returned for store credit or refunded to your additional payment method with a restocking fee not to exceed 15% of retail value. Retail value is the price of the item excluding any promotional values. An exception to our return policy, our 4 oz. sampler pack is considered final sale and cannot be returned.
Please contact concierge@idlekind.com with further questions or to initiate the exchange/return process.
No. We currently offer domestic shipping to the lower, contiguous 48 United States.
Candles are hand-poured in batches and are guaranteed to ship within 7 days of purchase.
We use FedEx, UPS, and USPS for all shipments. You will receive an email notification when your candle is shipped which will contain a tracking number for your convenience.
COMMERCIAL + WHOLESALE
We appreciate and welcome your interest.
Please contact us at concierge@idlekind.com for details. Include your company/store name in the subject field.
Additionally, please consider visiting our wholesale section for more information.
Yes. We are able to customize our products in various ways that are sure to compliment your event – including, but not limited to, wax stamps, wax coloring, additional logos, and packaging.
Please contact us at concierge@idlekind.com for details.
We value our relationships with real estate brokerages and agencies. If you are considering our candles as a token of appreciation for your clients, please ask us how we can help.
Please contact us at concierge@idlekind.com for details. Include your company/agency name in the subject field.
Additionally, please consider visiting our wholesale section for more information.