Shipping Policy
Thank you for choosing Idlekind. We are dedicated to a seamless shopping experience and want you to be pleased with your purchase. Please read the following shipping policy carefully to understand how we handle the delivery of your order.
Processing Time
Orders are typically processed and shipped within 2–3 business days following payment confirmation. During peak seasons, promotional periods, product launches, and national holidays, processing may take slightly longer. For an updated status at any time, email concierge@idlekind.com with your order number.
Shipping Methods
We offer standard and expedited shipping for domestic orders, using the method selected at checkout. We do not ship internationally at this time. Shipping times are carrier-specific (USPS, FedEx, UPS) and vary by method and destination. Standard shipping usually takes 3–7 business days once shipped. Expedited options arrive sooner but do not guarantee same-day fulfillment. Our fulfillment process is inactive on weekends and national holidays, and all methods are subject to possible carrier delays.
Shipping Rates
Rates are calculated from live carrier rates and displayed at checkout, based on product dimensions, weight, shipping method, and destination. Your order total reflects the method chosen at checkout. We may offer free-shipping promotions for orders meeting certain criteria (for example, complimentary shipping on orders $150 or above). Any ongoing promotions will be displayed on our website.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Depending on the carrier, you may be able to estimate the delivery date. If the estimated delivery time is unspecified or changes, please contact the carrier directly, as Idlekind is unable to provide further tracking information.
Shipping Restrictions
We currently ship to the contiguous United States and do not offer international shipping at this time. We apologize for any inconvenience.
Address Accuracy
It is the customer's responsibility to ensure the shipping address provided at checkout is accurate and complete. Items in a single order can only ship to one address. We are not liable for delays or additional charges caused by incorrect or incomplete address information. Any order returned to us due to an incorrect address is subject to additional fees if the customer requests that it be resent.
Shipping Delays
Processing time refers to the time required for us to fulfill your order and for the carrier to receive the shipment. Shipping time refers to the carrier's delivery timeline. A shipping delay refers to a prolonged, carrier-specific shipping time.
While we make every effort to ensure timely delivery, unforeseen circumstances on the carrier's side (such as extreme weather, natural disasters, or carrier delays) may occasionally occur. Idlekind does not assume responsibility for changes in shipping time, including delays or early arrivals. If you experience a delay, please contact the designated carrier for details.
Lost or Stolen Packages
Once a package leaves our fulfillment center, Idlekind cannot be held accountable for lost or stolen packages. If this occurs, we suggest diligently contacting the carrier to begin an investigation, and reaching out to concierge@idlekind.com so we can do our best to help. We do not assist with packages shipped or rerouted to a third-party delivery service. Any package returned to our warehouse that must be resent is subject to additional shipping and processing fees at our discretion.
Refunds Due to Shipping Issues
We cannot issue refunds for shipments marked as delivered but reported not received; please contact the carrier if tracking contradicts your understanding. If your order is damaged in shipment, photograph the damage to the box and items, keep the damaged box for possible inspection, and email concierge@idlekind.com so we can begin a claim and replace the damaged items.