Return & Refund Policy
Last updated: May 01, 2024
At Idlekind, our commitment is to provide unparalleled quality and service. We recognize that a purchase may not always meet expectations, and we aim to ensure your satisfaction to the best of our ability. This policy reflects our dedication to a consistent, transparent process for handling returns and refunds.
Definitions
- Return: the process by which a customer relinquishes ownership of a purchased item to Idlekind and receives a refund or credit as outlined in this policy. This may involve shipping the item back, inspection by Idlekind, and issuance of a refund or credit to the original form of payment.
- Refund: the reimbursement of the purchase price for a returned or eligible item, transferred from Idlekind back to the customer, typically to the original form of payment, subject to the procedures, timelines, and fees in this policy.
- Exchange: Idlekind does not offer exchanges. Customers seeking a replacement must initiate a return and place a new order.
Overview
Idlekind allows returns in accordance with the terms specified here, and does not facilitate exchanges. All return transactions are executed uniformly to maintain transparency and consistency.
Eligibility — Returns
To be eligible for return, an item must be unused, undamaged, and in its original packaging. Returns must be initiated within 15 days of the delivery date. Final sale, personalized, and custom-made items are not eligible.
Eligibility — Refunds
An item may be eligible for a refund at Idlekind's discretion, for reasons such as product defects, non-conformance with the description, cancellation of orders, or applicable consumer rights. Refunds are processed to the original form of payment.
Final Sale Items
The following are not eligible for return or refund unless explicitly stated by Idlekind:
- Votive candles (4 oz.)
- Sample candle packs
- Gift cards
- Promotional vouchers
- Customized products or orders
- Any product marked "final sale" on www.idlekind.com
Damaged Items
For a damaged product, contact us immediately at concierge@idlekind.com with a photo and a detailed explanation. Note that natural changes in products made of natural ingredients, such as color change or small wax imperfections, are not considered damage.
Return Procedure
- Eligible returns must be initiated within 15 days of delivery.
- Returns are subject to inspection by Idlekind.
- We do not offer free returns.
- Refunds do not include outgoing shipping costs.
- Refunds do not include return-label costs.
- Items not in original condition are subject to a 15% restocking fee.
- We may refuse ineligible returns as specified in this policy.
To initiate a return, contact concierge@idlekind.com with your return details and order number. Once approved, we'll issue a return label. Shipping costs for both the outgoing shipment and the return label are deducted from any refund, and any promotional shipping benefits are nullified. Items not in original condition incur a 15% restocking fee in addition to shipping costs. Items deemed ineligible may be returned to the customer at the customer's expense.
Refund Procedure
Refunds are typically processed within 7–14 business days of our receipt of the return package. Refunds are not processed on weekends or national holidays affecting financial institutions, which may affect the timeline.
Return Shipping Address
Please contact concierge@idlekind.com for a return shipping label, and ensure you have read and understood this policy before proceeding.
Further Inquiries
For any questions or concerns regarding this policy, please contact us at your convenience. Your satisfaction is of the utmost importance to us.