FAQ
Our Frequently Asked Questions serve as a curated repository of knowledge, crafted to anticipate and address the queries of our patrons.
Candles
Are your candles vegan? Do you test on animals?
All our candles are vegan and cruelty-free. We don't use any animal-derived ingredients, and we never test on animals. See the Health page for additional details.
What type of wax do you use?
Idlekind candles feature a proprietary blend of coconut and soy waxes, designed to extend burn time and enhance aromatic richness. Visit the Sourcing page for more.
What type of fragrances do you use?
All Idlekind candles use pure fragrance oils, meticulously crafted to be free of parabens, phthalates, carcinogens, mutagens, and other harmful toxins. These fragrances exceed the standards set by IFRA and RIFM. See the Sourcing page.
Do you use essential oils or synthetic fragrance oils?
Essential oils are derived from plants, while fragrance oils combine natural essences with synthetic compounds. Crafted specifically for candle making, fragrance oils outshine essential oils in scent longevity and burn efficiency, and guarantee a burn free from harmful toxins.
Are your candles free of parabens, phthalates, Prop 65 ingredients, and toxins?
Yes. Idlekind candles are crafted without parabens, phthalates, Prop 65 ingredients, carcinogens, mutagens, or any other harmful toxins, including those known to affect reproductive health. See the Sourcing page.
What type of wicks do you use?
Each candle features one or more all-natural cotton wicks. Designs vary by candle size and may be braided, woven, or paper-core. All wicks are lead-free.
How long should I expect my candle to burn?
Burn duration depends on regular maintenance and the candle's environment. Burn-time estimates for each size appear in the specifications on the product page.
How often should I trim my wicks?
Trim wicks to about ¼ inch before every use, including the first lighting. If black soot appears, extinguish and trim before the next use. See the Candle Care page.
How do I make my candle last as long as possible?
Trim the wick regularly, keep burns under one hour once a full pool forms, and place the candle on a level, heat-resistant surface away from drafts. See the Candle Care page.
Where are your candles made?
Each Idlekind candle is hand-poured in Dallas, Texas, a source of pride in being a USA-based manufacturer.
How can I prevent tunneling?
Allow a full melt pool during each use by burning long enough for the wax to melt evenly across the surface, and always trim the wick to about ¼ inch before lighting. See the Candle Care page.
How can I prevent soot from staining the vessel?
Trim the wick to about ¼ inch before each use to keep the flame controlled, and choose a draft-free spot to burn. See the Candle Care page.
Is soot dangerous or toxic?
Candle soot forms when carbon particles from the flame don't fully burn and settle onto nearby surfaces. It is generally not hazardous to health, though it can affect appearance and may indicate a burning issue. Proper wick maintenance reduces it.
How do I ensure an even burn?
Trim the wick to about ¼ inch, then let the candle burn one to two hours until a full melt pool forms. Choose a draft-free setting, and gently rotate the candle if needed for even heat.
What safety precautions should I take?
Review the Candle Safety pamphlet and the safety information printed on the bottom of each vessel for a serene, secure burn.
Shipping & Handling
Do you offer international shipping?
At present, our shipping services extend domestically to the contiguous 48 United States.
What is your processing time?
Orders are typically processed and shipped within 2–3 business days after payment confirmation. Peak seasons, promotions, launches, and holidays may extend this slightly. Email concierge@idlekind.com with your order number for updates.
What shipping methods do you offer?
We offer standard and expedited shipping for domestic orders. Standard shipping typically takes 3–7 business days after shipment; expedited options arrive sooner but do not guarantee same-day fulfillment. Times vary by carrier (USPS, FedEx, UPS) and destination, and all methods are subject to carrier delays.
Can you use a shipping method not listed at checkout?
If you prefer an unlisted carrier, contact concierge@idlekind.com before ordering and we'll do our best to accommodate the request.
What if the product I want is out of stock?
A "Notify When Available" button appears on out-of-stock product pages. Add your email to be notified when it restocks, and consider subscribing for new-release news.
Will my order shipment be insured?
Should an issue arise, contact the shipping carrier directly, document any damage with photos, and retain the package for inspection. If the carrier is unable to assist, email concierge@idlekind.com and we'll do our best to help.
I didn't receive my package. What do I do?
If your package appears lost or stolen in transit, contact the carrier directly to open an investigation. If they can't assist, email concierge@idlekind.com. We're unable to refund shipments marked as delivered.
Can I track my order?
Once a shipping label is generated, you'll receive an email with tracking details. Contact concierge@idlekind.com with any questions.
Returns & Refunds
What is your return policy?
Our Return and Refund Policy reflects our dedication to a consistent, transparent process for handling returns and refunds.
Can I return the items in my purchase?
To be eligible, items must be unused, undamaged, and in their original packaging, and the return must be initiated within 15 days of delivery. Final sale, personalized, and custom-made items are not eligible. See the Return and Refund Policy.
Can I receive a refund?
An item may be eligible for a refund at Idlekind's discretion, for reasons such as product defects, non-conformance with the description, or applicable consumer rights. Refunds are issued to the original form of payment.
Are any items final sale?
Final sale items are not eligible for return or refund unless explicitly stated: votive candles (4 oz.), sample candle packs, gift cards, promotional vouchers, customized products or orders, and any product marked "final sale."
How do I complete a return?
Email concierge@idlekind.com with your return details and order number. Once approved, we'll issue a return label. Outgoing and return shipping costs are deducted from any refund, promotional shipping benefits are void, and items not in original condition are subject to a 15% restocking fee.
Can I change my order once placed?
Once an order is placed, it cannot be modified, so please review your bag before checkout. Contact concierge@idlekind.com beforehand if you need help selecting products.
What are "natural changes," and do they qualify for return?
Candles made from natural ingredients may show slight color variation, small wax imperfections, or wax separating from the vessel edge. These natural changes are not considered damage and are not eligible for return.
Recycle & Troubleshooting
How do I clean my vessel once it's finished?
Many patrons find success with a blend of warm to boiling water, gentle dish soap, and concentrated rubbing alcohol (70% to 99%) to restore the vessel for reuse.
What if my candle is tunneling?
See the Candle Care page for prevention. If tunneling occurs, gently apply heat with a hairdryer or heat gun on low, or use a foil "tent" with a small hole to redistribute heat. Once the pool reaches the edges, extinguish, cool completely, and trim before relighting.
What if my wick becomes off-center?
While the wax is slightly melted, gently nudge the wick back to the middle with a non-flammable tool such as a wick-centering device or tweezers. Center and trim before lighting, and rotate the candle occasionally to prevent drift.
What if my vessel becomes warm?
Some warmth during burning is expected. If you notice excessive heat, extinguish the flame promptly, let it cool, and adjust the wick before relighting. If you ever have concerns about safety, discontinue use immediately.
What if my vessel is stained with soot?
Gently wipe the surface with a soft cloth or paper towel, using mild dish soap or rubbing alcohol (70–99%) if needed, to keep the vessel elegant.
Why doesn't my candle smell as strong as the first burn?
This is olfactive exhaustion, or odor fatigue. Prolonged exposure to the same scent diminishes your ability to perceive it. Diversifying fragrances when possible helps restore the full sensory experience.
Wholesale
How can our company carry your products?
Please contact us at concierge@idlekind.com.
Can our company add customization to your candles?
Certainly. We can customize in various ways to complement your event, including wax stamps, wax coloring, additional logos, and packaging. Custom orders may require additional lead time, so please reach out promptly. Contact concierge@idlekind.com.
Can our company use your candles as gifts?
If you're considering our candles as a token of appreciation for your clients, ask us how we can help at concierge@idlekind.com.